Issue InDesign and Illustrator CS or CS2 fail to launch after applying the Mac OS X Acrobat 8.2 and 8.2.1 update. After launching either InDesign or Illustrator, InDesign gives the following error: 'Personalize your software and re-enter the serial'. Total Training for Adobe InDesign CS2 helps you advance your skills of the latest page design and publishing application. With more than 16 hours of instruction, Adobe Certified Expert, Steve Holmes helps you develop and advance your design, typography, and layout skills needed to become an InDesign expert. Includes 2 DVD's.

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InDesign and Illustrator CS or CS2 fail to launch after applying the Mac OS X Acrobat 8.2 and 8.2.1 update.

After launching either InDesign or Illustrator, InDesign gives the following error: 'Personalize your software and re-enter the serial'. Or After launching InDesign or Illustrator, the application hangs at the startup screen when “reading fonts.'

Install the Acrobat 8.2.2 update. The update can be downloaded by launching Acrobat and choosing Updates from the Help menu. Or, download the update directly from the appropriate link below:

Updates - Adobe Reader for Macintosh
Updates - Acrobat for Macintosh

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Replace the corresponding files present in the “ /Library/Application Support/Adobe/TypeSpt/Unicode/Mappings/” folder with the one attached to this document.

  1. Download the attached Mac.dmg file to a machine where the issue is seen.
  2. Paste it to /Library/ApplicationSupport/Adobe/TypeSpt/Unicode/Mappings/.
  3. A message appears to confirm to replace the existing 'Mac' folder. Replace the 'Mac' folder.

Note: If you have already followed these steps after installing the 8.2 update, you may need to follow the same steps again after applying the 8.2.2 security update.

Only try this solution if after following solution 1 and 2, the issue reoccurs after restarting either Acrobat 8.2.2 or the computer.

Adobe Indesign Software

Acrobat 8.2 self heal mechanism attempts to copy the 8.2 version of the '.../Unicode/Mac' folder back to this location. (The 8.2 version of this folder causes the initial issue of Illustrator and InDesign CS/CS2 not launching.) To prevent this self heal from happening, deny everyone write access to the '.../Unicode/Mac' folder copied from this document.

The Mac folder attached to this KB document already has the correct permissions set, so it should not be necessary to complete the steps below. However there may be cases where the permissions for the Mac folder get overwritten. In such a case, the original issue can reoccur. To solve this issue, complete the steps below:

  1. Follow Solution 2 and make sure that all Adobe applications are closed.
  2. Right or Control click and select 'Get Info' on the Mac folder in “ /Library/Application Support/Adobe/TypeSpt/Unicode/Mappings/”, which you have copied from the .dmg file attached to this document.
  3. Verify that under 'Sharing and Permissions' all users listed have no write access
  4. If a change is required, click the padlock symbol and provide your Administrator credentials
  5. Select the user which has Write access and change it to 'Read Only'.
  6. To check if the issue has been solved, launch Acrobat 8.2 and then Illustrator or InDesign CS or CS 2.

Adobe Indesign Cs2 Mac Free

This issue is only seen in the following environment:

Adobe Indesign Cs2 Free

  • Mac Os X
  • Acrobat 8.2 and 8.2.1 update
  • Illustrator and Indesign CS and CS 2
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